Sage-STL Maintenance Methodology
Many companies offer standard SLAs. However if a system is down, depending on the function of that system and the applications it hosts, organizations may incur great loss. Sage-STL works with client organizations to understand their service needs and creates an SLA that best works for them. If their equipment fails, one call will initiate a quick and efficient process to get them back up and running. We achieve strict SLA adherence and meet expectations based on a prescribed methodology resulting from partnerships with companies with over 25+ years of experience delivering legendary service to over a thousand companies.
1. Inspect the Environment
An engineer visits your location or major locations to observe the environment, discuss the equipment, the SLAs and any specific business challenges.
2. Logistical Planning
Our team determines the appropriate ratio of spare part kits and where to store these parts. We utilize a combination of onsite stocking, regional warehouses or OEM part depots.
3. Preventative Maintenance
We follow a prescribed process based on the time and usage to conduct preventative and scheduled maintenance for the items under contract.
4. One Call
We utilize a one call, single point of contact methodology to own the problem, serving as the single point on contact. This owner will coordinate all actions, resources and logistics, ensuring the client needs are met and interact with a single individual.
5. Solution
We continue to satisfy failures and provide solutions throughout the contract, coming out regularly to survey the environment. Overall, the cycle is repeated throughout the contract to ensure staying aligned with you, your environment and your business.
